Terms & Conditions
Effective Date: June 2025
Company Name: Pakket All In One
Website: www.pakket.in
Contact Email: pakket.allinone@gmail.com
Effective Date:
Welcome to Pakket.in. These Terms and Conditions (“Terms”) govern your use of our website, mobile app, and related services (collectively, the “Platform”). By accessing or using Pakket.in, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Introduction
These Terms and Conditions ("Terms") govern your use of our services, including ordering, delivery, and customer support. By using our app or website, you agree to comply with and be bound by these Terms.
2. Services
We provide on-demand delivery services for:
• Groceries
• Fresh meat and seafood (chicken, fish, beef, mutton)
• Medicines (over-the-counter and prescription-based, as per applicable laws)
We do not manufacture or package the products and are only responsible for picking up and delivering them.
3. User Responsibilities
• You must be at least 18 years old to use our services.
• You are responsible for providing accurate delivery information.
• For prescription medicines, you must upload or present a valid prescription.
4. Pricing and Payment
• All prices are listed in Rupees.
• We reserve the right to modify prices at any time.
• Payment must be made via the accepted payment methods before delivery.
5. Order Acceptance and Cancellation
• We reserve the right to refuse or cancel any order due to product unavailability or other reasons.
• Orders for prescription medicine without a valid prescription will be cancelled.
6. Delivery
• We strive to deliver within the estimated timeframe, but delays may occur.
• Products must be checked upon delivery. Issues must be reported immediately.
• Perishable goods cannot be returned once accepted unless defective or spoiled.
7. Refunds and Returns
• We strive to deliver within the estimated timeframe, but delays may occur.
• Products must be checked upon delivery. Issues must be reported immediately.
• Perishable goods cannot be returned once accepted unless defective or spoiled.
8. Limitation of Liability
We are not liable for:
• Allergic reactions or side effects from products
• Delays due to force majeure (e.g., traffic, weather)
• Third-party product quality issues
10. Intellectual Property
Governing Law These Terms are governed by the laws of Kannur. Disputes shall be subject to the exclusive jurisdiction of the courts in Kannur, India.